Refund policy

Express shipping in 24/48 hours in mainland Spain and 48/72 hours in Europe.

Shipping costs by country:

Exchanges: The first exchange is free.
For returns, the return shipping cost will be €4.50 per package if you take it to a post office, or €9.50 if you prefer us to pick it up from your home. This amount will be deducted from the total refund amount paid for the product minus the return shipping cost.
Second exchanges or returns after the first exchange (both within 30 days) will cost €5.90.
Our return policy allows you to exchange or return any purchased product within 30 days of receiving it.
The product (including the battery in its original box) must be in its original packaging and with all labels attached, without any damage or signs of use. Otherwise, the process cannot be completed.
We will request your order number (e.g., 10104) and the email address/phone number used for the purchase to begin the exchange or return process (the form is the same for both).
Once the return label has been generated, you must:

- If you chose drop-off: take the package to a post office. You don't need to print the label; showing it on your mobile phone is sufficient.
- If you chose home collection: the post office will pick up the package from the address you provided.

Once we receive the product, we will inspect it and process the exchange or refund.
The process (for both exchanges and returns) will take between 5 and 10 days from the date of delivery.
Link for exchanges and returns: https://wearebeston.com/pages/cambios-y-devoluciones
Questions? Email us at info@wearebeston.com

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