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Shipping & Returns
Shipping
Shipments in 24/48 hours in Spain and 48/72 hours in Europe.
Shipping costs per country:
- Peninsula, Balearic Islands and Portugal: 3.50€. Free shipping for amounts over 150€.
- Canary Islands, Ceuta and Melilla: 14,90€. Free shipping for amounts over 150€.
- France and Italy: 14,90€. Free shipping for amounts over 200€.
- Switzerland: 19,90€. Free shipping for amounts over 250€.
- Other countries included in the European territory: 14,90€. Free shipping for orders over 250€.
- Rest of the world: 29,90€. Free shipping for orders over 250€.
Returns and Exchanges
- For returns (not applicable for exchanges), the cost of the return will be 2€, so we will refund the total amount paid minus the cost of the return.
- Our return policy will allow you to exchange or return the product you have purchased within 30 days of receiving the product.
- The product (including the battery with its original box) must be in its original packaging and labeling, without any damage or signs of use.
- We will ask you for the zip code you included in the order and the order number (e.g. 101045).
- You will have the option of arranging a home pick-up or drop-off.
- Once we have received the product, we will carry out a review and proceed with the exchange or refund of the amount paid.
- The process (for both exchanges and returns) will take between 4-7 days from the pick up/delivery of the product.
- Link for exchanges and returns: https://wearebeston.shipping-portal.com/rp
- Questions: Write us an email to [email protected]
Frequently Asked Questions
Click & Warm: Heated Products
Can they be washed?
To properly wash Beston products, you must remove the battery from inside. The inner pocket of the battery containing the connector cable must be completely closed. It is recommended to wash the Beston jacket by hand, and if you wish to machine wash it, you should put it in a laundry bag at a temperature of 30 degrees maximum.
To properly wash Beston products, you must remove the battery from inside. The inner pocket of the battery containing the connector cable must be completely closed. It is recommended to wash the Beston jacket by hand, and if you wish to machine wash it, you should put it in a laundry bag at a temperature of 30 degrees maximum.
Can I use a different battery?
From Beston, we only recommend using our battery as it is CE certified. We cannot confirm that other batteries, even if they have the same voltage, are suitable for the correct operation of the heating system.
From Beston, we only recommend using our battery as it is CE certified. We cannot confirm that other batteries, even if they have the same voltage, are suitable for the correct operation of the heating system.
How do I charge my cell phone with the battery?
Simply connect the USB cable you use to charge your cell phone to the Beston battery.
Simply connect the USB cable you use to charge your cell phone to the Beston battery.
I lost my battery, can I buy a new one?
Yes, since we give the option to buy batteries on our website.
Yes, since we give the option to buy batteries on our website.
How do I turn on my product?
To turn on your product, simply press and hold the Beston button for 2-3 seconds. The jacket will turn itself on and start to heat up. Choose the level or color you want on the two buttons as you like.
To turn on your product, simply press and hold the Beston button for 2-3 seconds. The jacket will turn itself on and start to heat up. Choose the level or color you want on the two buttons as you like.
What happens if the product shuts down unexpectedly?
The reason this may occur is because a movement has been made more abruptly than usual. Disconnect the USB cable from the battery and reconnect it.
The reason this may occur is because a movement has been made more abruptly than usual. Disconnect the USB cable from the battery and reconnect it.
Is the heating technology safe?
Yes, our technology is safe. Both the heating system and our battery (CE approved).
Yes, our technology is safe. Both the heating system and our battery (CE approved).
What do the colors of the Beston button mean?
You have two buttons: The upper button indicates the 3 temperature levels: Blue (low level), White (medium level) and Red (high level). The lower button indicates the heating zones: Yellow (front zone), Purple (rear zone) and Green (both sides).
You have two buttons: The upper button indicates the 3 temperature levels: Blue (low level), White (medium level) and Red (high level). The lower button indicates the heating zones: Yellow (front zone), Purple (rear zone) and Green (both sides).
Do you use feathers in your products?
No, we use recycled and vegan materials: 100% recycled nylon and Dupont Sorona.
No, we use recycled and vegan materials: 100% recycled nylon and Dupont Sorona.
Are the battery and battery charger included with the purchase of the product?
Yes, the battery and charger are included with the purchase of the jacket.
Yes, the battery and charger are included with the purchase of the jacket.
What is the inner pocket next to the battery pocket for?
The inside pocket next to the battery pocket has been specially designed to allow you to charge your cell phone or wireless headphones while you warm up.
The inside pocket next to the battery pocket has been specially designed to allow you to charge your cell phone or wireless headphones while you warm up.
Scan & Share: Personalized QR
What if I want to change my PIN?
You can email us at [email protected] and we will give you a new PIN.
You can email us at [email protected] and we will give you a new PIN.
Can I return a Beston Scan & Share product?
Yes, as long as you have not activated the PIN code. We recommend testing the product before activating the PIN code.
Yes, as long as you have not activated the PIN code. We recommend testing the product before activating the PIN code.
I have more than one Beston Scan& Share product, will I have different PIN codes?
Your PIN code is always associated with your account, i.e. your email, so if you have purchased several Scan&Share products you will have a unique PIN and you can invite other people to get their own Scan&Share PINs.
Your PIN code is always associated with your account, i.e. your email, so if you have purchased several Scan&Share products you will have a unique PIN and you can invite other people to get their own Scan&Share PINs.
Can I give a product as a gift to someone else?
Yes, no problem. Once you finish the purchase process, we will send you all the information so you can give the product as a gift and this person can have their personalized QR code.
Yes, no problem. Once you finish the purchase process, we will send you all the information so you can give the product as a gift and this person can have their personalized QR code.
Can I change the QR information?
Yes, whenever you want. Just log in to your user account and modify what you need.
Yes, whenever you want. Just log in to your user account and modify what you need.
What if I don’t want to share certain information?
You do not need to include it when editing the QR. You can choose which profile to complete and which information in each profile to edit. For example, you can edit the complete emergency profile and in your social profile connect only your Spotify account.
You do not need to include it when editing the QR. You can choose which profile to complete and which information in each profile to edit. For example, you can edit the complete emergency profile and in your social profile connect only your Spotify account.
How do I edit my QR code?
Once you complete the purchase process, we will send you all the information you need to activate your PIN and edit your QR code information.
Once you complete the purchase process, we will send you all the information you need to activate your PIN and edit your QR code information.
Who can scan my QR code?
Anyone who wants to access the information in your QR code will also need your personal PIN (you will get it once you have completed the purchase process). In other words, only the people to whom you communicate the PIN code will be able to access your personal information.
Anyone who wants to access the information in your QR code will also need your personal PIN (you will get it once you have completed the purchase process). In other words, only the people to whom you communicate the PIN code will be able to access your personal information.
How can I use the personalized QR integrated in the Scan & Share products?
The personalized QR allows you to digitally carry and share your business card, LinkedIn profile, social media and emergency data.
The personalized QR allows you to digitally carry and share your business card, LinkedIn profile, social media and emergency data.
